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Ike Swetlitz and Ed Williams Searchlight New Mexico This story was originally published by Searchlight New Mexico. Last March, Teresa Espindola, a 46-year-old painter in Tijeras, was having problems getting her unemployment payments. She was locked out of New Mexico’s online system and couldn’t get anyone on the phone to help her. After months of fruitless phone calls, she emailed a state employee named Bill. “I didn’t know who he was,” Espindola said. All she knew was that he worked for the department she was having trouble with. In fact, her correspondent was Bill McCamley, the secretary of the Department of Workforce Solutions, the state agency that administers unemployment benefits. As the department floundered under a wave of out-of-work New Mexicans, he started helping people resolve their issues himself. Soon after his e-mail exchange with Espindola, another employee fixed her problem caused by a typo in the computer system. ....
New Mexico's unemployment office struggles to answer calls for help alamogordonews.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from alamogordonews.com Daily Mail and Mail on Sunday newspapers.
New Mexico's unemployment office struggles to answer calls for help lcsun-news.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from lcsun-news.com Daily Mail and Mail on Sunday newspapers.