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I frequently receive spam emails lecturing me about the correct way to load toilet tissue on the roll, so I dug out an article I wrote years ago to see ....
In our fluid industry where it seems like a new hotel is opening on every corner and we are competing with short term rentals for business, hoteliers must become savvier about growing share. While there are an infinite number of ways to achieve this some of the tried-and-true measures still hold up with a few new ones in the mix. Let s take a closer look at just a few that stand out and a few more that have stood the test of time. ....
GuestRevu is delighted to announce its fifth victory in both the Guest Surveys and Reputation Management categories at the 2024 HotelTechAwards. This win reaffirms the company s unwavering dedication to advancing the hospitality industry. ....
The global hospitality technology innovator Shiji just released the Global Hotel Review Benchmark Report for 2022. 6.1 million guest reviews across five global regions were analysed to create a unique glimpse into the state of guest satisfaction in 2022. ....
Clients of both Shiji ReviewPro Guest Communications solution and Amadeus’ iHotelier® Booking Engine or HotSOS Service Optimization solution will benefit from a newly integrated AI-driven chatbot to better serve their guests. Travelers who interact with the Shiji ReviewPro chatbot while researching their next stay are seamlessly routed into the booking flow. Once the guest has filled in their details and is ready to book, they are redirected to the iHotelier Booking Engine page to finish their transaction. ....