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When ServiceLink asked borrowers to name the biggest benefit of technology in the homebuying process, 72% said convenience and ease-of-use. Borrowers are also happy to self-service and interact digitally. And as Millennials and Gen Z enter their homebuying years, technology becomes even more important. ....
For today and tomorrow's borrowers, the traditional mortgage experience falls far short of expectations. There are multiple documents to sign some in-person and lots of waiting. And waiting. And borrowers often have no idea where their application is in the lender's pipeline or if they'll have to fulfill any last-minute requests. ....