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Digital Customer Service Business Glia Lands $78 Million of New Funding


Jan. 7, 2021 7:00 am ET
Digital customer service provider Glia Technologies Inc. has raised fresh capital of $78 million in an investment led by existing backer Insight Partners.
The Series C capital brings Glia’s total funding so far to $107 million. The new investment comes at a time where Glia is experiencing explosive growth as the financial services businesses it serves have increasingly been forced to connect with customers digitally because of the coronavirus pandemic.
Last year Glia’s annual recurring revenue rose by more than 150%, according to Chief Executive Dan Michaeli. Net customer retention exceeded 125% while 35% of revenue growth stemmed from expansion bookings, he added. ....

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