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Many initiatives for more agency transparency were implemented, but some say the board is too passive. And a customer advocate role remains unfilled.

United statesDepartment of transportationNew jerseyNew yorkBrittany kohlerStewart maderMichael phelanDiane gutierrez scaccettiJustin davisAaron weinsteinGlenn shusterAnthony griecoRobert cruickshankPort authority of new yorkSeattle sierra clubNational league