years and did nothing about it. customers of which there were thousands were frustrated and they want answers. it s horrible to be sitting in an airport for five hours. it shows the lack of leadership. there was a major problem. a disconnect somewhere. this should not be happening this day in age. we shouldn t be having this kind of ground stoppage throughout the country. it makes no sense to me. dana: the hearing about begin in moments with one notable absence, southwest ceo jordan will not face questions because of a previous commitment. lydia hu has what to expect. hi. good morning. the hearing before the senate committee on commerce, science and transportation is scheduled to start around now. southwest chief operating officer is expected to apologize again for the holiday meltdown that stranded an estimated 2 million passengers over the christmas holiday. lawmakers will demand answers on why the budget airline was unable to adequately cope with the massive wint
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