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Bing Lee Moves Australia Customer Service Operations to Dialpad Contact Center – Consumer Electronics Net

Bing Lee Moves Australia Customer Service Operations to Dialpad Contact Center – Consumer Electronics Net
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Bing Lee Moves Australia Customer Service Operations to Dialpad Contact Center

Bing Lee Moves Australia Customer Service Operations to Dialpad Contact Center
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Dialpad increases Australian investment

Dialpad increases Australian investment
Credit: 37752534 © Tomas Griger | Dreamstime.com
Artificial intelligence (AI) communications and collaboration vendor Dialpad is investing in expanding its channel reach and increasing its local headcount.
Dialpad initially entered Australian shores on the back of a reseller agreement with Untangled ICT and a master agent partnership with Tradewinds.
After experiencing customer adoption for its AI-powered calling, conferencing and call centre platform, Dialpad spotted the opportunity to increase its investment.
To date, Australian customers include Xero, Bing Lee, Deputy and Randstad Australia.
Bing Lee head of process improvement David Beck added the Dialpad dashboard gives call centre managers better visibility into who s logged in and what s going on, leading to an almost 40 percent increase in response times. ....

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