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Building the foundations for omnichannel CX: Beyond Bank's story

Customer relationship management talks through the technology transformation of the mutual bank's contact centre and how he balanced customer and employee needs to build better CX results ....

New South Wales , Brent Alexander , Beyond Bank , Genesys Cloud , Genesysg Summit , Open Banking , Customer Service , Contact Centres , Customer Support , Customer Experience Management , Financial Services Industry , Customer Technologies ,

7 ways to build employee engagement and capability in a CX transformation

Sumo Energy's customer service chief shares the journey the energy retailer has been on to go from insolvency to growth and how employee engagement has driven CX dividends ....

New South Wales , Peter Perla , Sumo Energy , Genesysg Summit , Customer Service , Contact Centre , Customer Experience Management , Employee Engagement , Customer Technology , Energy Provider , Speech Analytics ,

How Deakin, TPG and Newcastle Permanent Building Society balance chatbots with human interaction

Australian brands talk through their digital-first customer service deployments and how they're striving to balance the mix of tech and human empathy in modern interactions ....

New South Wales , Simon Burt , Adrian Cunningham , Deakin University , Over At Newcastle Permanent Building Society , Newcastle Permanent Building Society , Genesysg Summit , Beyond Bank , Hayley Grey , Genesys Multicloud , Permanent Building Society ,

Yas Island celebrates year of success

Yas Island celebrates year of success
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United Arab Emirates , Yas Island , Abuz Aby , Abu Dhabi , Clymb Abu Dhabi , Radisson Blu Abu Dhabi , Fergus Bugg , Mohamed Khalifa Al Mubarak , W Abu Dhabi , Warner Bros , Tourism Development , Public Relations Association , Yacht Harbour Association , Contact Centre , Consumer Services , Products Or Service Introduction , Friendly Hotel , Stevie Awards For Internal Community Engagement , International Association Of Amusement Parks , Customer Service , Youth Development Project Of The Year , International Travel , International Customer Experience , Yas Island Abu Dhabi , Ferrari World Abu Dhabi , Yas Waterworld ,