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Top News In Genesys Cloud Cx Today - Breaking & Trending Today

MTN SA upgrades call centres with AI, ML capabilities

The telco collaborates with Accenture and Genesys to deploy an AI-driven analytics contact-centre-as-a-service platform. ....

South Africa , South African , Luisa Coetzee , Nitesh Singh , Accenture Africa , Mtn South Africa , Genesys Cloud Cx , Nitesh Singh , Luisa Coetzee , Nikos Angelopoulos , Artificial Intelligence , Machine Learning ,

iTWire - Genesys Cloud CX adds 30% more customers, US$2B to top line in 2023

Contact centre platform provider Genesys has released customer highlights for its 2023 fiscal year, reporting impressive numbers for its Genesys Cloud. ....

Olivier Jouve , Asia Pacific , Virgin Atlantic , Flight Centre , Mt Bank , Persol Group , Cathay Pacific , Desk Contact Centre , Experience Orchestration , Nestle Nespresso United Kingdom , Coca Cola , Genesys Cloud , Genesys Workforce Engagement Management , Persol Works Design , Contact Centre , Genesys Cloud Cx , Contact Center Asa Service , Contact Center , Stan Beer ,

iTWire - Genesys legacy clients 'low hanging fruit' ripe for move to cloud

If global contact centre platform provider Genesys had one key take-away message for the approximately 300 delegates to its APAC Partners Summit in Ph. ....

George Aprane , Asaf Tarnopolsky , Genesys Cloud , Asia Pacific , Tarnopolsky Senior Vice President , General Manager , Genesys Cloud Cx , Contact Center , Contact Center Asa Service ,

iTWire - Genesys launches AI-powered employee engagement with new cloud solution

California-based contact centre solutions provider Genesys has expanded its horizons beyond the call centre with the launch of an AI-powered employee. ....

Adam Holtby , Gurpreet Sawhney , Olivier Jouve , Etraveli Group , Genesys Cloud , Genesys Engage , Amazon Connect , Genesys Workforce Engagement Management , United Kingdom Based , Genesys Cloud Ex , Genesys Cloud Cx , Contact Management Software , Employee Engagement , Staff Management ,

Genesys, Amazon Connect help you soar in cloud-based CX

Cloud-based CX opens the door to faster innovation and the ability to try new CX capabilities at minimal expense, says NTT. ....

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