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Got beef with Toronto? A new 311 pilot aims to make it easier to complain — and get results cbc.ca - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from cbc.ca Daily Mail and Mail on Sunday newspapers.
The cost of a 311 call is raising concerns at Toronto city hall as councillors desperately search for ways to reduce a double-digit property tax increase. ....
Customer experience and changing expectations in accessing government services was a key discussion at Technicity GTA last week. Karthik Venkataraman, director of IT services, Town of Newmarket, Cielo Medel, chief information officer (CIO), City of Mississauga, Gary Yorke, director of customer experience division, City of Toronto and Beckie Jamieson, director of corporate services and clerk, ....