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How Contact Centers Can Transition From Deflection To Resolution

A resolution-based strategy means service leaders can focus less on finding day-to-day fixes for unpredictability and more on making every customer interaction better. ....

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Will AI Spell The End Of The Contact Center Agent?

The generative AI boom has every industry dreaming big about how the technology can be applied to increase efficiency. ....

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Balloon Juice - The Israel-Hamas War of October 2023: Monday 9 October Update

Balloon Juice - The Israel-Hamas War of October 2023: Monday 9 October Update
balloon-juice.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from balloon-juice.com Daily Mail and Mail on Sunday newspapers.

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A Look At How Genesys And Lighthouse Works Joined Forces To 'Level The Playing Field' For Every Blind Person

The Lighthouse Works development team built a user interface using a custom API that integrates with the aforementioned Cloud CX system. ....

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New Contact Center Benchmark Report From Replicant and Demand Metric Reveals Automation as Top Priority in 2023

/PRNewswire/ Replicant, the leader in the Contact Center Automation market, today released a benchmark report on The Impact of Economic Uncertainty on. ....

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