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Tufts, Intermountain CEOs on strategies to bridge the employee trust gap

CEOs Michael Dandorph and Rob Allen discuss how they build trust with front-line staff and share examples of times when they successfully addressed concerns or ....

Rob Allen , Michael Dandorph , Salt Lake Intermountain Health , Tufts Medicine , Salt Lake City Based Intermountain Health , Building Trust , Front Line Employees , Health System , Meaningful Changes ,

FOXNEWS Hannity June 4, 2024 02:23:00

travelers across the country continue to suffer under a southwest airlines collapsed resulting in thousands of flights being canceled so when where normal operations finally resume? for that in much more we go to mike tobin carried. s southwest executives rout promised to return to normal operations pete buttigieg sent out a pair he wrote in the letter the front-line employees are not to aim for the mistakes of the leadership level he admonished the reimbursement from returns home spirit nearly 2500 flights were canceled, the bulk of them southwest, the bosses at the airlines issued another apology. after many plans change, and experiences fell short of expectations of us. we are continuing to work to make this up to you and you wil hear more about that soon. for now, we are focused on restoring the of reliability an level of customer experience we expect of ourselves and that yo ....

Pete Buttigieg , Mike Tobin , Southwest Airline , S Southwest Executives Rout , Front Line Employees , Leadership Level , Returns Home Spirit , U S , Customer Experience ,

Detailed text transcripts for TV channel - CNN - 20100917:10:22:00

you know, and of course, that s going to change by each airline. southwest and even jetblue are famous for hiring people who are more of a better fit for their company than necessarily based on the experience on the resume. so they ll say this person will be a person who is most likely to make our customers happy. and we can train on the details for the rest. that s one way southwest is very successful keeping customers happy. very customer-focused front-line employees. now that we re seeing stability return. when you re losing 20% to 30% of your pay and your hours are longer and more difficult, it s hard to stay upbeat. and i think it s what a lot of these airlines went through. i think you re going to see less of that. and some of them are even starting to hire now. as tough as things may be, that can t help but boost morale. breaking it down for us on why we like certain airlines more than others. thank you so much for being with us this morning. you re welcome. nuns versus ....

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