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Can You Hear Me? I’ve been thinking a lot about the art of listening. Because I began my career in consulting, listening to client and customer feedback is a skill I’ve honed over time. For me, it’s a critical tool in my leadership toolbox. Listening is an art that all leaders need to master. getty My organization formed last year when I transitioned into my current role as chief customer and partner officer. Being remote for most of 2020, I hadn’t met a significant number of people on my new team. I knew active listening would be my superpower to get to know them without meeting face-to-face. ....