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Not tonight. After an outbreak of listeria, costco took it upon itself to personally reach out to everyone of its members who had been impacted. It picked up the phone and called customers, even following up by mailing out hundreds of thousands letters. Here with details, the chief knowledge officer at kantar retail, shopper insight and consulting company. Brian, great to have you here. Great to be here. Gerri great to say a company is doing something right. We always pick on them when they do something wrong, costco here, listeria in fruit. It took the unusual step. Tell us what they did. I think you summarized it well at the outset. They did essentially what they always do during recall situation, because theyre a Membership Club they know who bought where. Gerri you have to sign up. They know exactly who you are. They do and they use the date very, very responsibly. Most of the time they use it for things like this, if there i ....
Not tonight. After an outbreak of listeria, costco took it upon itself to personally reach out to everyone of its members who had been impacted. It picked up the phone and called customers, even following up by mailing out hundreds of thousands letters. Here with details, the chief knowledge officer at kantar retail, shopper insight and consulting company. Brian, great to have you here. Great to be here. Gerri great to say a company is doing something right. We always pick on them when they do something wrong, costco here, listeria in fruit. It took the unusual step. Tell us what they did. I think you summarized it well at the outset. They did essentially what they always do during recall situation, because theyre a Membership Club they know who bought where. Gerri you have to sign up. They know exactly who you are. They do and they use the date very, very responsibly. Most of the time they use it for things like this, if there i ....
Not tonight. After an outbreak of listeria, costco took it upon itself to personally reach out to everyone of its members who had been impacted. It picked up the phone and called customers, even following up by mailing out hundreds of thousands letters. Here with details, the chief knowledge officer at kantar retail, shopper insight and consulting company. Brian, great to have you here. Great to be here. Gerri great to say a company is doing something right. We always pick on them when they do something wrong, costco here, listeria in fruit. It took the unusual step. Tell us what they did. I think you summarized it well at the outset. They did essentially what they always do during recall situation, because theyre a Membership Club they know who bought where. Gerri you have to sign up. They know exactly who you are. They do and they use the date very, very responsibly. Most of the time they use it for things like this, if there i ....
Not tonight. After an outbreak of listeria, costco took it upon itself to personally reach out to everyone of its members who had been impacted. It picked up the phone and called customers, even following up by mailing out hundreds of thousands letters. Here with details, the chief knowledge officer at kantar retail, shopper insight and consulting company. Brian, great to have you here. Great to be here. Gerri great to say a company is doing something right. We always pick on them when they do something wrong, costco here, listeria in fruit. It took the unusual step. Tell us what they did. I think you summarized it well at the outset. They did essentially what they always do during recall situation, because theyre a Membership Club they know who bought where. Gerri you have to sign up. They know exactly who you are. They do and they use the date very, very responsibly. Most of the time they use it for things like this, if there i ....
[captioning made possible by bloomberg television] from our studios in new york city this is charlie rose. In his state of the Union Address this year president obama praised Small Businesses as the lifeblood of our economy. Semple initiatives are assisting entrepreneurs to grow their companies. One of them is called 10,000 Small Businesses and led by Global Investment bank Goldman Sachs. There was a conversation held today at bloomberg headquarters and i moderated a discussion between the c. E. O. Lloyd blank fine and the former mayor of new york city who is the founder of bloomberg, that is michael bloomberg. We talked about the importance of Small Bu ....