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Transparency: A test for the cooperative system

“Democracy Dies in Darkness.” That is the official slogan of The Washington Post, adopted in 2017. The slogan was introduced on the newspaper’s website on ....

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Rising from a gut punch: Reclaiming the top spot for credit unions in consumer satisfaction


Rising from a gut punch: Reclaiming the top spot for credit unions in consumer satisfaction
December 18, 2020
by Todd Clark, InsightVault
Todd Clark, CEO of CO-OP Financial Services
On the heels of Thanksgiving, CUToday.info’s Frank Diekmann reported on a concerning trend. For the second year in a row, credit unions have been rated below banks for consumer satisfaction. Even more troubling, credit unions reached an historic low in the American Consumer Satisfaction Index (ACSI) survey.
I want to thank Frank for his column, which I think also indicates the commitment of our movement to search for answers and the passion we all share for reversing this trend. Truly, this news feels like a gut punch. Credit unions are doing so much on behalf of their members – perhaps never have they been more integral and essential to the financial wellbeing of their communities than in this extraordinary year. ....

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