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DM Bhat Blog - Times of India Blog

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How to stop the culture of fear and bullying in the Hospitality Industry

Formerly Professor of Food and Beverage and Service Operations Management at EHL, Ian Scarth has a background in strategic development and leadership within the hotel and hospitality sectors. In this article he gives his views on the culture of fear and bullying the hospitality industry has gained a reputation for. He aims to shed light on our sector which is struggling with the contradiction between its core purpose of offering hospitality and the often-highlighted bullying, we have not yet eliminated from parts of our industry. ....

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