point sky. i want to show some of your tips to dealing with delays and frustrations. let s go down the list. first of all, you say have a backup plan. so what exactly do you mean by that? do you mean have other flights in mind, be prepared to rent a car? what are you getting at? so, all of the above. you want to make sure you know what other airlines fly the route you want to take, so if something goes sideways with american airlines, for example, and you need to get to seattle, you should know what other airlines operate that flight so when your flights get cancelled or delayed, you can call american and say, hey, put me on this flight. know the flight number and that information and have that plan in your back pocket so you can be rebooked if something goes wrong. same thing with renting a car. obviously you re not going to drive to seattle, but if your trip is a little closer, renting a car might be the best option if there s a lot of delays.
controls in the cockpit and making history. i m going to interrupt my normally scheduled briefing here for some exciting news. southwest flight number 3658 served as a maiden voyage of sorts for captain holly pettit as she introduced her co-pilot, keely. i would like to introduce to you, your first officer, a brand new member of the southwest team of pilots and my daughter, keely petitt. keely, come on up here! holly, an 18-year veteran pilot with southwest airlines, and her daughter keely made history as the first-ever mother and daughter to pilot a southwest plane together. holly s piloting career started when she was a young mother, raising three children all under the age of 4, while also working as a flight attendant. i got to sit on the jump seat in the flight deck. i sat up there and had an ah-ha moment where i was, this is it,