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To achieve the highest status, airlines must prove to Apex that they fulfil several critical points during a traveller’s journey. These are divided into categories and assess check-in procedures, testing and tracing, airport facilities, security, lounge facilities, boarding procedures, in-flight and arrival measures and sanitisation partnerships. Etihad Airways has raised the bar for health safety standards in the industry by initiatives such as Wellness Ambassadors, free PCR Covid-19 tests and using AI to identify high-risk passengers at its hub in Abu Dhabi. Taking such hospital-grade measures in ensuring health safety goes a long way in bolstering trust among travellers,” said Shashank Nigam, chief executive of SimpliFlying, which audits the airline ....