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Consumer complaints surge over 5-fold DTI
Louella Desiderio
© STAR/File
Consumer complaints surge over 5-fold DTI
MANILA, Philippines Total consumer complaints against online and offline businesses grew by over 400 percent last year, according to the Department of Trade and Industry (DTI).
Data presented by Trade Undersecretary Ruth Castelo in an online press conference showed the DTI received a total of 57,839 consumer complaints last year, more than five times the 10,918 lodged in 2019.
Of the total complaints received last year, 15,967 were against online businesses, a 550 percent jump from the 2,457 in 2019.
Complaints against offline businesses, meanwhile, reached 41,872 last year, 395 percent higher than the 8,461 in 2019. ....

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