The Finnish Consumer Ombudsman has filed a request for a police investigation into 365 Hankinta Oy, an electricity company accused of misleading consumers into paying unjustified charges by taking them to court. Due to the significant number of cases, the ombudsman is seeking to determine whether 365 Hankinta and its responsible persons have committed severe fraud under criminal law. The company s actions have been particularly harmful, as they have also extensively misused the court system.
Power firm garners 1,000 consumer authority complaints over missing reimbursementsÂ
The authority says it has received more complaints about Fi-Nergy Voima than any other independent electricity company.
Kati Atrell has struggled to claw back reimbursements owed to her by Fi-Nergy for months.
Image: Kimmo Gustafsson / Yle
Finland s consumer authority receives more consumer complaints about electricity firm Fi-Nergy Voima than any other energy company, according to
Jukka Kaakkola, leading expert at the Finnish Competition and Consumer Authority (KKV).
Last year, the authority received nearly 1,000 complaints about the energy company, mostly about billing problems. Most complaints concern invoicing. Consumers have not received their reimbursement payment and [consumers ] prepayments for electricity have piled up, Kaakkola explained, referring to the practice of billing customers in advance for anticipated electricity use.