Because of the link between empathy and organizational outcomes, the key actionable issue is whether improved empathy can be learned through coaching, training, or the establishment of explicit group norms. Accumulating evidence shows that individuals and teams can get better at empathy using specific techniques and interventions.
In a TikTok video, a grieving worker named Jessica said she was forced to return to work and "smile" despite the recent loss of a family member. The lack of empathy from her employer highlights the disconnect between employer goals and employee job satisfaction.
The majority (86%) of employees believe empathetic leadership boosts morale while 87% of employees say empathy is essential to fostering an inclusive environment.
/PRNewswire/ Ernst & Young LLP (EY US) today released the 2021 EY Empathy in Business Survey, tracking how empathy affects leaders, employees and innovation.