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Some operators of high-volume employment-creating business process outsourcing (BPO) companies are staring anxiously at the looming December 31 deadline when current temporary work-from-home arrangements will end for the sector. With just days to go before the third extension of the current facility runs out, there is as yet no forward movement on the sector’s entreaties to the Government to create a permanent fix that would see BPO operations migrating legally to a virtual set-up under the existing special economic zones (SEZ) legislation.
A recommendation put forward in May by the Global Services Association of Jamaica, GSAJ, the umbrella organisation for the BPO sector, for a carve-out in the Special Economic Zone Act to allow some 25 per cent of employees to permanently work from home, is still on the table, but the Government does not appear to be swayed by the arguments put forward by the industry.