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Expiration Date 4-6-2021 On April 6, 2021, we had a wildcard TLS certificate unexpectedly expire. It is embarrassing when a certificate expires, but we felt it was important to share our story here in hopes that others can also take our learnings and improve their systems. If you or your organization are using certificate monitoring, this may be a good reminder to check for gaps in those systems. The certificate that expired was used across many internal-facing services at Epic. Too many, in fact. Despite our best efforts to monitor our certificates for expiration, we didn’t fully cover every area where certificates were being used. Following the expiration and renewal of the certificate, a series of unexpected events unfolded that extended the outage. We have more details on these in this post. ....