thank you very much indeed. welcome to both of you. we have got a number of questions that we have had in on this subject. a lot of interest, as you can imagine. richard burton, i m going to bring in a question from him, he asks what help will be provided if you transfer to a more expensive provider and struggle to pay your bill? this expensive provider and struggle to pay your bill? pay your bill? this is the really horrible shock that pay your bill? this is the really horrible shock that millions - pay your bill? this is the really horrible shock that millions of| horrible shock that millions of people who were on fixed term contracts are finding out. when you go to a new supplier, they will guarantee that your supply continues with no interruptions, guarantee you get your credit balance transferred or refunded, but they cannot guarantee the rate you are on. the best you can hope for at the moment is something in line with ofgem s energy price cap. many people, that is going to be
you are prepared. a metre reading and make sure that you are prepared- a metre reading and make sure that you are prepared. another question, if i can, you are prepared. another question, if i can. with you are prepared. another question, if i can. with you you are prepared. another question, if i can, with you justina, you are prepared. another question, if i can, with you justina, someone l if i can, with you justina, someone from gr, i am with avril and they took my direct debit yesterday, why? what it is likely the banks have not been what it is likely the banks have not been updated. it isjust happening. asm been updated. it isjust happening. asm that been updated. it isjust happening. as. that money is not going to go anywhere as. that money is not going to go anywhere it as. that money is not going to go anywhere. it will go on your credit. it anywhere. it will go on your credit. it should anywhere. it will go on your credit. it should he anywhere. it will go
going to be. there might be some hassle in getting the bills sorted. the new hassle in getting the bills sorted. the new supplier will take on from the day the new supplier will take on from the day avril ceased trading, so she will he the day avril ceased trading, so she will be liable for the payment until she moves home. but from there onwards. she moves home. but from there onwards, they willjust have to deal with the onwards, they willjust have to deal with the new supplier and set up the new accounts. with the new supplier and set up the new accounts new accounts. thank you for that. a ruestion, new accounts. thank you for that. a question. my new accounts. thank you for that. a question. my energy new accounts. thank you for that. a question, my energy company - question, my energy company collapsed, should i stop my monthly direct debit? that is a question we have seen a few times. young oh yes. it is your natural instinct to see i do not want any more going out to
is worth up to £125. that is per aduu is worth up to £125. that is per adult who has been working from home to cover the extra costs, not per household. that could make a difference. other than that, household. that could make a difference. otherthan that, if you ve got energy debts, look on the systems advice website. it is possible you could apply for a grant to cover those, but there will be huge demand. so many families, working families, are going to be struggling to pay those bills. they will not be able to make ends meet. thank you for that. justina, a question from kay, who is very generously thinking of others. she says i am moving house next week and have been unable to contact avril to inform them, one of the companies have ceased, and i ve taken metre readings but cannot upload any statements. if i cancel my direct debit, with the new owners i have still had power after we have left? what do i do? i still had power after we have left? what do i do? still had power after
who are taking them on, maybe this process is going to get a bit longer. that would really worry me if i was waiting for a credit balance and it was in limbo. i really hope that the regulator can listen to the people who are saying they are having this problem and do something to fix that. obviously1 million people now in limbo waiting for a new supplier. i am sure that number is sadly going to go up. thank you for that. a question from james. i am with pulp, should i switch or wait and see what happens with bulb? ii switch or wait and see what happens with bulb? with bulb? if the customer is worried about with bulb? if the customer is worried about their with bulb? if the customer is worried about their supplier - with bulb? if the customer is i worried about their supplier going bust, worried about their supplier going bust. you worried about their supplier going bust, you do not need to worry. that is why bust, you do not need to worry. that is why ofgem has t