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AI should enable, not replace, customer service employees it-online.co.za - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from it-online.co.za Daily Mail and Mail on Sunday newspapers.
GenAI will drive consolidated customer-facing roles it-online.co.za - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from it-online.co.za Daily Mail and Mail on Sunday newspapers.
How Big Firms Will Use AI for Customer Service Tasks infotechlead.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from infotechlead.com Daily Mail and Mail on Sunday newspapers.
Machines are now inbound service contact centre customers it-online.co.za - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from it-online.co.za Daily Mail and Mail on Sunday newspapers.
Companies will let customers go if they are not a good fit it-online.co.za - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from it-online.co.za Daily Mail and Mail on Sunday newspapers.