After a wretched summer of airline cancellations and delays, the U.S. government and Congress want to tweak rules to allow more ticket refunds. "I LOVE the idea as long as it really is what they say it is," one suburban traveler said.
Is the golden age of travel dead? Must we resign ourselves to rental car clerks asking us to inflate the tires on the way out and airlines switching direct flights to connecting ones on a whim? Experts explain our summer of travel disconnect.