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How suicide prevention hotlines struggle with repeat callers

Suicide prevention hotlines placing limits on some high-frequency callers. ....

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Suicide prevention hotlines struggle with how to handle high frequency callers

Suicide prevention hotlines struggle with how to handle high frequency callers
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Health - Carroll Broadcasting Inc.

Xijian/Getty Images(NEW YORK) Things at Family Services of Northeast Wisconsin have not slowed down since July 2022.

The center, which runs the 988 crisis hotline for the state, worked hard to expand its mental health services following the hotline s national relaunch. Like many centers across the country, it has experienced surging demand that has outpaced anything experienced prior, Shelly Missall, the organization s 988 program manager, told ABC News.

That level of surging demand has led Missall to make tough decisions. She says among them: limiting services provided to frequent users of the line.

"Restricting callers is not ideal for anyone," Missall said. "But given the extent of the demand, and the state of their staffing, few choices remain."

"We re looking at our needs as a call center, to be able to meet the needs of the entire state and to be able to get to the…other folks who need help," she added.

Since it ....

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Amid nationwide mental health crisis, suicide prevention hotlines struggle with repeat callers - WEIS

Amid nationwide mental health crisis, suicide prevention hotlines struggle with repeat callers - WEIS
weisradio.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from weisradio.com Daily Mail and Mail on Sunday newspapers.

United States , Monica Johnson , Chinmoy Gulrajani , Divendra Jaffar , Ellen Dayan , Tia Dole , Shelly Missall , Madelyn Gould , Network Of Northeast Ohio , American Psychiatric Association , Family Services Of Northeast Wisconsin , Columbia University , Things At Family Services Of Northeast Wisconsin , Mental Health Services Administration , Emotional Health , National Alliance For Mental Illness , University Of Minnesota , Department Of Human Services , Family Services , Northeast Wisconsin , American Sign Language , Vibrant Emotional Health , Substance Abuse , National Alliance , Mental Illness , American Psychiatric ,

Amid nationwide mental health crisis, suicide prevention hotlines struggle with repeat callers

Amid nationwide mental health crisis, suicide prevention hotlines struggle with repeat callers
wjol.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from wjol.com Daily Mail and Mail on Sunday newspapers.

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