Central Banking
BSP says its website’s mobile-friendly design and chatbot has boosted effectiveness of communication
The BSP website team with governor Benjamin Diokno (centre, with black tie), January 2020
Photo: BSP
Websites are an important channel through which central banks communicate and engage with members of the general public and other external stakeholders. However, in a number of regions, central banks’ websites remain outdated and reliant on legacy templates.
In August 2020, the governor of the Bank of Canada, Tiff Macklem, said central banks needed to spend “more effort speaking and listening” to the citizens they serve. That is precisely what the Central Bank of the Philippines (BSP) has done with its new website.