When credit union leaders are open to feedback from members and employees of many backgrounds, they can strengthen workplace morale and attract new customers, inclusion advocates say.
The products MSU Federal Credit Union in Michigan is developing for transgender and nonbinary members also appeal to international and indigenous people, who often go by names that don't match their birth certificates.
Just a few years ago, there was no organization for LGBTQ credit union executives and employees, nor was there anyone openly out on the stages of credit union conferences until Linda Bodie, CEO of Element Federal Credit Union in West Virginia, asked them to make themselves known.