Electricity regulator ARSEL warns ENEO for various shortcomings and regulatory violations
During the joint visit carried out by ARSEL and ENEO to check the electric installation of some of your company’s clients who contacted the ARSEL to dispute the adjustment invoices sent to them, numerous shortcomings and abuses were identified, wrote Jean Pascal Nkou, Director-General of ARSEL, to Éric Mansuy, ENEO’s CEO.
In the letter, ENEO is accused of not complying with the public electricity distribution service law, which defines the actions that can be considered as fraudulent acts. The electric utility is also suspected of entrusting the implementation of non-technical losses mitigation operations to unauthorized personnel and not involving bailiffs, technical experts, judicial police officers, or even its sworn agents. Also, ARSEL found out that ENEO does not use master meters as required by Article 13 paragraph 3 of the above-mentioned law, which lists the