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Detailed text transcripts for TV channel - CNN - 20110108:04:38:00

Who was the intellectual genius behind it? nick hyack is one of the great strategists i ever saw. and what he understood i think that too few organizations understand, so many companies in this book understand, it s not about getting a little more efficient or getting a little bit cheaper, it s about becoming more memorable in the eyes of your customers and by the way the people who work for you every day. you can t be exciting, creative, distinctive in the marketplace unless you re also exciting, creative, distinctive in the workplace. i mean has this applied to a police department? because you went in and studied a police department. sure. another great guy, colonel dean essman, celebrating his eighth university, the providence police department was kind of incompetent, corrupt, kind of a laughingstock and in eight years he s re-imagined the role of a police department today. ....

Nick Hyack , John Mark Karr , Police Department , Dean Essman , Eighth University , Police Department Today , The Providence Police Department ,

Detailed text transcripts for TV channel - CNN - 20110108:07:38:00

nick hyack is one of the great strategists i ever saw. and what he understood i think that too few organizations understand, so many companies in this book understand, it s not about getting a little more efficient or getting a little bit cheaper, it s about becoming more memorable in the eyes of your customers and by the way the people who work for you every day. you can t be exciting, creative, distinctive in the marketplace unless you re also exciting, creative, distinctive in the workplace. i mean has this applied to a police department? because you went in and studied a police department. sure. another great guy, colonel dean essman, celebrating his eighth university, the providence police department was kind of incompetent, corrupt, kind of a laughingstock and in eight years he s re-imagined the role of a police department today. he talks about going beyond his argument is 911 has kind of screwed things up, i mean you have to have it, but you re a ....

Nick Hyack , Dean Essman , Police Department , Eighth University , The Providence Police Department , Police Department Today ,

Detailed text transcripts for TV channel - CNN - 20110108:09:38:00

Great strategists i ever saw. and what he understood i think that too few organizations understand, so many companies in this book understand, it s not about getting a little more efficient or getting a little bit cheaper, it s about becoming more memorable in the eyes of your customers and by the way the people who work for you every day. you can t be exciting, creative, distinctive in the marketplace unless you re also exciting, creative, distinctive in the workplace. i mean has this applied to a police department? because you went in and studied a police department. sure. another great guy, colonel dean essman, celebrating his eighth university, the providence police department was kind of incompetent, corrupt, kind of a laughingstock and in eight years he s re-imagined the role of a police department today. he talks about going beyond his argument is 911 has kind of screwed things up, i mean you ....

Dean Essman , Police Department , Eighth University , The Providence Police Department , Police Department Today ,