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Beyond Sentiment Analysis - Authenticx revivifies millions of customer interactions

Companies store countless interactions in their call centers, sometimes millions, but need helpful interpretation. ....

Leslie Pagel , Michael Armstrong , Amy Brown , Sally Perkins , Beryl Institute , Chief Evangelist , Eddy Effect , Crushing Complexity , Evolving Business , Customer Experience ,

Enterprise AI in practice - addressing the top CIO questions

Enterprise AI is the surging topic, or, in some cases, the hot potato. A recent CIO forum raised critical issues - here are my responses. ....

Tiarne Hawkins , Deng Xiaoping , Machine Learning , Deep Learning , Eddy Effect , Iot Robotics And Ai , Machine Intelligence And Ai ,

Why Today's Patient Surveys Are Not Working for Healthcare

Patient survey scores weren’t designed to provide detailed insights for healthcare — just overall, short-term satisfaction insight. ....

Leslie Pagel , Chief Evangelist , Net Promoter Scores , Customer Satisfaction Scores , Eddy Effect ,

Authenticx Conversational AI Names Eric Prugh CPO   - High-Performance Computing News Analysis

INDIANAPOLIS May. 16, 2023 Authenticx, which helps healthcare enterprises improve operations, compliance and business insights from recorded customer [.] ....

Amy Brown , Eric Prugh , Conversation Summary , Eddy Effect , Conversational Intelligence ,

Authenticx Furthers Investment in Conversational AI with Addition of CPO

/PRNewswire/ Authenticx, the new standard in healthcare for listening to customer voices at scale, has appointed Eric Prugh as its Chief Product Officer to. ....

Amy Brown , Eric Prugh , Tori Klimczak , Chief Product Officer , Conversation Summary , Eddy Effect , Conversational Intelligence ,