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Outside every South African Social Security Agency (SASSA) office there will be a long queue in which South Africa’s most vulnerable would have either slept over in a desperate attempt to receive assistance or stand all day only to be turned away when the office closes. Queues have become synonymous with SASSA. In an attempt to ease the burden of long queues and clients sleeping overnight, SASSA piloted a new ticket queue management system (QMS) in two local offices in eight provinces, with the exception of the Western Cape’s Gugulethu and Athlone offices as the procurement process is yet to be finalised. ....

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