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Emirates News Agency - DEWA adds creative hearing loop to enhance communication with its customers of determination with hearing impairments


DEWA adds creative hearing loop to enhance communication with its customers of determination with hearing impairments
DUBAI,15th April 2021 (WAM) - Dubai Electricity and Water Authority (DEWA) has developed an innovative solution that enables its people of determination customers with hearing impairments who use hearing aids or cochlear implants equipped with a T-Coil, to use the telepresence system through video chat screens to communicate seamlessly and efficiently with DEWA’s customer happiness employees.
The new system improves the quality of sound, which allows easier access for them to information and services.
Saeed Mohammed Al Tayer, MD & CEO of DEWA, highlighted DEWA’s commitment to providing a positive environment that encourages innovative solutions and new services. This enhances DEWA’s position as a globally leading utility and achieves its vision to become a globally leading sustainable innovative corporation. ....

United Arab Emirates , Hh Sheikh Hamdan , Saeed Mohammed Al , Rashid Al Maktoum , My Community , Smart Dubai Department , Council Of Dubai , National Policy For Empowering People Of Determination , Water Authority , Customer Care Centre , Mohammed Al Tayer , Dubai Universal Design , Customer Happiness , National Policy , Empowering People , His Highness Sheikh Mohammed , Vice President , Prime Minister , Crown Prince , Executive Council , Customer Happiness Centres , Artificial Intelligence , Customer Care , ஒன்றுபட்டது அரபு அமீரகங்கள் , ஹ் ஷேக் ஹம்தான் , சயீத் முகமது அல் ,