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/ Posted on 22 February, 2021 14:27 Hong Kong-based airport services specialist, Plaza Premium Group (PPG), has entered into new partnerships that allow it to improve customer experiences at the airport lounges it operates. Speaking to TTG Asia on its operational and strategic change, PPG’s global business development director, Jonathan Song, said the company’s move was encouraged by its consumer survey where 83 per cent of respondents said airport lounges and in-terminal hotels would be essential when travel resumes, due to the need for private spaces. Respondents also identified hygiene and safety in the airport as their highest priority. Plaza Premium Group is expanding its global services network through partnerships and bringing O2O duty-free shopping possibilities to lounge guests ....