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Bottom-line benefit of the product operating model

New McKinsey data shows the value of building out a product operating model for long-term success and growth. ....

Shivam Srivastava , Dilip Wagle , Jeremy Schneider , Kate Smaje , James Kaplan , Basel Kayyali , Chandra Gnanasambandam , Arun Gundurao , Nick Mcnamara , Rikki Singh , Jane Wang , Kartik Trehan , Eric Lamarre , Janaki Palaniappan , Aamer Baig , Oliver Ehrlich , Martin Harrysson , David Malfara , Rodneyw Zemmel , Divya Mittagunta , Harald Fanderl , Sven Blumberg , Kinsey Quarterly , Mckinsey Guide , Operating Model Index , Jira Align ,

Resilience and digital CX for energy providers

Electric power and natural gas (EPNG) organizations face challenging global trends in market and customer dynamics. Here’s how they can boost resilience. ....

United States , Ewan Duncan , Ralph Breuer , Oliver Ehrlich , Kelly Ungerman , Harald Fanderl , Kevin Neher , Divya Mittagunta , Eddie Licitra , Nicolas Maechler , David Malfara , North American , North America , Dave Snowball , East Coast ,

Telecom customer experience: Keys to success

Digital natives have redefined customer expectations. With a customer led, customer experience transformation, incumbent telcos can rise to the challenge. ....

Divya Mittagunta , David Malfara , Tim Schenk , Oliver Ehrlich , Harald Fanderl , Julian Raabe , Rohit Sood , Quarterly Business Review ,