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Gartner Says Conversational AI Capabilities Will Help Drive Worldwide Contact Center Market to 16% Growth in 2023

Contact Center as a Service and Conversational AI and Virtual Assistant Segments Driving Growth Worldwide contact center (CC) and CC conversational AI and virtual assistant end-user spending is projected to total $18.6 billion in 2023, an increase ....

Marek Fernandez , Megan Marek Fernandez , Contact Center , Worldwide Contact Center Market , Gartner Inc , Virtual Assistant Segments Driving Growth , Director Analyst ,