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Thoughts on the 2021 Digital Workplace Vendor Roadmap


PHOTO:
Aaro K
So maybe Zoom was kind of the big winner in terms of software to help power digital workplaces in 2020. What will win in 2021?
“I m expecting to see more interest in desk and room booking software to accommodate hybrid workforces and the return to work in 2021,” said Andrew Hewitt, Forrester analyst who specializes in employee technology experience, digital workspaces and remote work. “Also, increased focus on collecting qualitative feedback within digital workplace solutions and also merging that with quantitative information about the technology experience.”
Improvements Need To Be Made
Hewitt noted the need for vendors to improve in remote IT support, an area where he said gaps still exist. “End user organizations still are having difficulty with remotely supporting end users when there are incidents, particularly when it comes to break/fix on devices,” Hewitt said. ....

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The Evolution of the IoT and the Digital Workplace


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Adobe Stock
The annual Consumer Electronics Show was a virtual event this year, as most other events have been, but there was still a lot to digest for the digital workplace.
Smart homes and smart buildings were a favorite topic, but there was also a lot of talk about the smart enterprise. The Internet of Things (IoT) and the Industrial Internet of Things (IIoT) are making Internet-enabled devices a more common feature of business.
And given the fact that millions of workers are now communicating virtually, the role of the IoT in the digital workplace has piqued a great deal of interest. Here are a few ways IoT technologies are developing in response. ....

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