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Merkle Named a Leader in Everest Group PEAK Matrix® for Marketing Services

Merkle Named a Leader in Everest Group PEAK Matrix® for Marketing Services
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Merkle Named a Leader in IDC MarketScapes for Experience Build and Design Services

Merkle Named a Leader in IDC MarketScapes for Experience Build and Design Services
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89% of Enterprises Seek to Redefine Customer Experience Using Digital Technologies—Everest Group

89% of Enterprises Seek to Redefine Customer Experience Using Digital Technologies Everest Group
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Enterprises are increasingly turning to new-age tools to meet stakeholders’ demands for at-home and touchless experiences and brands doing social good.
Everest Group
Although the current focus remains on CX, employee experience (EX) is taking center stage, driven by the pandemic and evolving expectations of millennials and Gen-Z.
DALLAS (PRWEB)
March 03, 2021
Everest Group reports that 89% of enterprises are adopting digital technologies to redefine their customer experience (CX) strategy. The CX services market is expected to expand at a compound annual growth rate (CAGR) of 20-22% through 2025. ....

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