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You had over one thousand homes you were responsible for. Did you have enough staff to allow for that . No. We were only allowed to have nine technicians. Reporter how it is physically possible . Its not. Reporter as work orders piled up, wait times grew. But instructions from anderson supervisors that completion times need to be adjusted to ensure that records show over 95 of work orders were resolved on time. Did it ever dip below 95 . It was always below that, always. Reporter by reporting a high ontime rate, Balfour Beatty was eligible for big bonuses, more than 2 million at lackland alone. The bonuses are paid from Service Members paychecks. I kept telling them we cant be closing out work orders that werent complete. Reporter did you ever think of quitting . Yeah. Reporter why didnt you . Because i needed the money. Reporter anderson says she felt pressure from Community Manager stacey nelson, who wrote in one exchange from 2016 its not only me on the line but my boss and her boss

United statesNew jerseyBalfour beattyTyler clementeStacey nelsonErica careyKen fuldTeresa andersonMorgan blairService membersCommunity managerCompany saidNelson andersonArmy navyLackland airLackland air force