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Why Vulnerable Employees Struggle With 'The Customer is Always Right' Policy

The customers are always right or are they? A recent study challenged the traditional notion that "the customer is always right" in the hospitality industry.

United-states
Melissa-baker
Department-of-hospitality
Tourism-management
Customer
Hospitality
Employment
Work
Workplace
Management
Prosocial-behavior

Hospitality expert brings entrepreneurial perspective to students- AgriLife Today

Wen Chang, Ph.D., brings entrerpreneurial, teaching and organizational experience to Department of Hospitality, Hotel Management and Tourism.

Dongbei
Shaanxi
China
Texas
United-states
Texas-college
Dalian
Liaoning
Tianjin
Liaoning-province
Wen-chang
Hainan

Research finds higher customer support for companies that cut CEO pay, not jobs, during COVID

Research finds higher customer support for companies that cut CEO pay, not jobs, during COVID
phys.org - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from phys.org Daily Mail and Mail on Sunday newspapers.

United-states
Yeonjung-alice-kang
Yeonjung-kang
Melissa-baker
Firm-responses
University-of-kentucky
Isenberg-school-of-management
Department-of-hospitality
University-of-massachusetts-amherst
Isenberg-school
Cornell-hospitality
Tourism-management

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