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My broadband keeps cutting out - can I demand a discount from BT? Consumer rights lawyer Dean Dunham replies

In January I switched my broadband to BT, as I needed a faster, more reliable connection that could cope with five people in our household often being online at the same time. ....

Glasgow City , United Kingdom , Laura Disney , Richard Walters , Communications Ombudsman , Dean Dunham , Money Mail , Scottish Daily Mail , Daily Mail ,

My broadband keeps cutting out - can I demand a discount from BT? Consumer rights lawyer Dean Dunham replies

In January I switched my broadband to BT, as I needed a faster, more reliable connection that could cope with five people in our household often being online at the same time. ....

Glasgow City , United Kingdom , Laura Disney , Richard Walters , Communications Ombudsman , Dean Dunham , Money Mail , Scottish Daily Mail , Daily Mail ,

My car purchase cooling-off period has been put on ice: Consumer rights lawyer DEAN DUNHAM replies

I purchased an Audi A1 from a dealership in Swansea. As I live nearly 200 miles away, the whole deal was transacted online. I feel I made a mistake - does the 14-day cooling off period apply? ....

Glasgow City , United Kingdom , Wendy Ellison , Terry Cartright , Energy Ombudsman , Consumer Contracts , Additional Charges , Consumer Contracts Regulations , Dean Dunham , Money Mail , Scottish Daily Mail , Daily Mail ,