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Customer Service vs. Customer Experience: Key differences

Terms such as “customer service” and “customer experience” are commonly misinterpreted and interchangeably used. Similar as they may sound, both vastly differ in meaning. Knowing the difference between these two seemingly equal terms will empower you to improve how to serve your current and future customers. Exceeding your guest expectations and creating memorable moments will result in lifelong positive impacts! ....

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Miracle Midland Championship at Staunton Harold Sailing Club

Miracle Midland Championship at Staunton Harold Sailing Club
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Open RAN has missed the 5G boat, says Three UK boss


Open RAN salespeople are unlikely to have much luck at the door of Robert Finnegan until 6G arrives in town. The newish boss of Three UK has just embarked on a 5G rollout with Ericsson after the government ordered his company and others to replace Huawei, a Chinese vendor suddenly deemed a security threat. But there seems no place for open RAN in his 5G deployment.
Our focus is on rolling out with Ericsson and we won t be waiting around for open RAN, he told reporters on a call last week. We want to keep our options open as well, but I don t think it s going to impact 5G maybe as much as it might do further technologies down the line because with 5G most people will have chosen their provider at this point. ....

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