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Darrin Poole Joins ESO as Vice President of Customer Experience Share Article Poole brings years of experience creating and executing customer-centered growth for SaaS companies. Great customer experience is essential to our core philosophy and will be critical to help ESO grow and scale our business. DES MOINES, Iowa (PRWEB) January 12, 2021 ESO, the leading data and software company serving emergency medical services (EMS), fire departments, hospitals, and state EMS/trauma offices, today announced Darrin Poole has been named Vice President of Customer Experience and Site Lead for ESO’s Des Moines location. Poole brings more than 30 years of experience leading strategic initiatives tied to customer growth, customer experience and customer satisfaction to help organizations create a sustained competitive advantage. ....