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JUDGES have unveiled this year s shortlist for The Press Business Awards after pouring over dozens of entries.

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Northern trials app to support staff in helping unwell passengers

An app to get customers quicker help if they become ill while on the train is being trialled. Currently in the first phase of testing, the Unwell Passenger app is currently being trialled by Northern, giving step-by-step instructions to support staff in helping rail users when they become ill or injured. The app, developed by York-based rail technology specialists, Incremental Solutions, uses mobile technology (GSM) for communication, satellite technology for position accuracy and a digital interface which allows colleagues, control teams and operational staff to simultaneously liaise with each other and, if required, the emergency services. Tricia Williams, chief operating officer at Northern, said: “When a customer is unwell on one of our trains, the on-board member of staff currently has to remember, in a stressful situation, all the policies and procedures that relate to helping the customer, as well as coordinate with colleagues in control and emergency services.

Northern tests app to back staff caring for unwell passengers | Bradford Telegraph and Argus

NORTHERN is trialling a new innovative app that will help passengers get speedier care if they become ill on board any of the rail operators’ trains. The Unwell Passenger app, developed by York-based rail technology specialists, Incremental Solutions, gives step-by-step instructions to support staff on trains to help passengers who become ill or are injured. In the first phase of testing, the app uses mobile technology (GSM) for communication, satellite technology for position accuracy and a digital interface which allows colleagues, control teams and operational staff to simultaneously liaise with each other and if required, the emergency services. Tricia Williams, chief operating officer at Northern, said: “When a customer is unwell on one of our trains, the on-board member of staff currently has to remember, in a stressful situation, all the policies and procedures that relate to helping the customer, as well as coordinate with colleagues in control and emergency se

Northern tests new Unwell Passenger app developed by Incremental Solutions

Northern is trialling a new innovative app that will help customers get faster care if they become ill on board any of the rail operators’ trains. The Unwell Passenger app, developed by York-based rail technology specialists, Incremental Solutions, gives step-by-step instructions to support staff on trains to help passengers who become ill or are injured. Currently in the first phase of testing, the app uses mobile technology (GSM) for communication, satellite technology for position accuracy and a digital interface which allows colleagues, control teams and operational staff to simultaneously liaise with each other and if required, the emergency services. Tricia Williams, chief operating officer at Northern, said: “When a customer is unwell on one of our trains, the on-board member of staff currently has to remember, in a stressful situation, all the policies and procedures that relate to helping the customer, as well as coordinate with colleagues in control and emerg