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Towards you on this project? you see it daily, it happens daily. the lads on site, any incidents that happen, they have to report it. i m one of the people that receive that report, so it happens on a daily recurrence, verbal abuse right up to people being physically abused. the residents living on this street were given two weeks prior warning of the work and signs were also put in place. and on this project, they ve gone a step further. i employ full time two staff as publicly liaison officers, their role is literally to walk down the site, work with the public, knock on doors, help with any issues to public have. we provide that as a full time resource to members of the public the live on these streets so we can try and liaise with them better. we re just asking people to be empathetic and give our workforce the respect they deserve. while we were filming, this man, eager to get to his car, has jumped to safety barriers and is spoken to by kieran. a few minutes later, work is pause ....