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Trends in Digital Banking: Advancing Towards a Smarter Financial Future

In the past few years, driven by rapid technological progress, the trend of digital banking in the financial industry has been constantly evolving. This article will delve into some of the most prominent trends shaping the future of digital banking. ....

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4 Ways to Report on Customer Service Teams

Your customer drives your success. Learn how you can use reporting to enhance satisfaction. ....

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Majority of companies are struggling with ineffective AI solutions and insufficient resourcing: Sprinklr study: Best Media Info

Best Media Info: As per the study, 60% of brands struggle with ineffective AI for customer service| Marketing News ....

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This Week in Waste: Top Stories

As January comes to a close, the industry is gearing up for a consolidation-filled year. What must companies do to remain competitive? ....

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The changing face of customer service in a post-pandemic economy

Feb 2, 2021
South Africa’s BPO sector has gained credibility and worldwide recognition for its ability to navigate the COVID-19 pandemic, maintaining business continuity and client service, while safeguarding employee health. This has been achieved under tremendous stress as service teams experienced meteoric increases in customer service support queries amidst the chaos and confusion of the pandemic.
This is according to Clinton Cohen, CEO of BPO provider iContact, who says: “Interestingly, while consumers may understand that these are trying times, it has not offered brands much relief in terms of customer expectations according to a report – Customer Service Trends for 2021 – by Stella Connect. ....

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