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Watch out elon musk, this customer isn t too happy. sparks flew when a tesla driver was hit with a huge repair bill so he decided to go out with a bang. here is jeanne moos. reporter: ever get so mad at repair bills you wanted to blow up your car? me, neither. this finish guy was beyond finished with his 2013 tesla model s after he says he got an estimate of over $22,000 to replace his battery. tomas was asked which would be better a working tesla or 66 pounds of dynamite exploding? [speaking foreign language]. toma went to the bomb dudes and finished a youtube channel known for blowing things up. ....
Where the customer is always right. often, the customer isn t always right. the most authentic and interesting relationships, the best relationships we have with our customers and our partners are often the ones that have the most friction. i want to go back to your employees. that s what you started with. it is all well and good to say don t talk behind people s backs. people feel more comfortable talking behind someone s back than they do face to face. how do you nip that in the bud? first, what you do is you really have to embrace a culture of discomfort. the best companies in the world are constantly in a state of being uncomfortable. and i think part of that is you re showing up every day, you re working with people you may not know. and at every turn you just have to reenforce it. it s not going to be tolerated and cheer it on when people do that and take that on as a part of the culture. it s something that has to be instilled in every single part of the organization. it has ....
Fee, or charge as a percentage of what you re coordinating. let s say if you re an event planner. but by mixing it up then the customer isn t comparing apples to apple so it s not as easy to say oh, wow her prices went up 50%. you just changed your model and by getting more efficient, of course you re making more money. if you do that, let s say you have $60. do you still need to offer something that is $60 or not? i don t think necessarily. i think as long as you communicate ahead of time what you re doing with your customers and how you re structuring it, you re fine. okay. so stricter parameters. what do you mean? what happens is, if you do change your pricing, and obviously, if it s hourly, it s easy, you re on the clock, tic t toc. but if you re not and you do charge a flat fee or a percentage you have to be very clear about what that includes and what it doesn t include. because otherwise, you end up having to do all these extra things that aren t part of the project. for ....