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European trial prioritises route assistance for operationally-critical flights

European trial prioritises route assistance for operationally-critical flights
flightglobal.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from flightglobal.com Daily Mail and Mail on Sunday newspapers.

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JKIA, Moi International Airport Win Africa Award


JKIA, Moi International Airport Win Africa Award
An artistic representation of the JKIA facelift valued at Ksh20 billion.
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Airport Council International (ACI) on Monday, March 1 2021 awarded the Best Airport by Size and Region to Jomo Kenyatta International(JKIA).
JKIA and Mombasa s Moi International Airport were awarded for their excellence in customer service in Africa from ACI’s Airport Service Quality (ASQ) Survey.
ASQ is a leading airport customer experience measurement and benchmarking program in the world.
File image of Moi International Airport in Mombasa
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JKIA won the 2020 Best Airport by Size and Region managing 5 - 15 million passengers per year in while MIA won the 2020 Best Airport by Size and Region under 2 million passengers per year both in Africa. ....

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Kenyan Airports Get International Recognition


Kenyan Airports Get International Recognition
Kenya Airports Authority Head Office
File
The AIC recognized KAA in its World’s Voice of the Customer Initiative that recognizes airports that continue to prioritize customers and for the measures put in place during the covid-19 pandemic.  
ACI’s Airport Service Quality (ASQ) is a world-renowned establishment that measures passengers’ satisfaction travelling through airports.
An artistic representation of the JKIA facelift valued at Ksh20 billion.
Twitter
ACI World Director General, Luis Felipe de Oliveira congratulated KAA for its efforts in improving the passenger experience.
“Your airports have made significant efforts in gathering passenger feedback through ACI’s Airport Service Quality program and this will help you better understand your customers and will inform your commitment to delivering a superior customer experience under trying circumstances,” Felipe stated. ....

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