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Hybrid Is The Future For Advisors, Says LIMRA Researcher Robo-advisors appear to be the future, but perhaps not in the way most people define the term. Rather than being replaced by a completely automated process, agents and advisors can look forward to working side-by-side with tech. So, it is more like robot colleagues instead of overlords. That is one way to look at some of the findings that Todd Silverhart plans to speak about during the Customer Experience Transformed on Tuesday during LIMRA’s virtual Distribution Conference for Financial Services. Silverhart, LIMRA’s corporate vice president and director, research quality and performance, expects the data will help spur discussion on the issues in smaller groups during the session. ....